We provide clear user insights of
people who live in Japan.

We develop and deploy our own services to popularize user behavior observation surveys and user testing, as an essential process for improving UX and web marketing.

Advantages


We offer the following value-adding services for foreign companies that are not accustomed to conducting research in Japan.

We've held

over 5,000

remote user tests

own

survey panels

Japanese Translation

of Research Tasks

Survey video
with

 English subtitles

Identification and
listing of
research issues
in English

Report in English

Our services


We offer the best research method based on each business requirements.

Research
Planning

Charges for services:

Ask

1. Understanding User Needs

Understand needs in a specific context. Remote UT can expand the number of people and the area more than depth or group INTVW, and collect needs based on experience. A telephone interview is also conducted in some cases.

2. Competitive Product Survey

By knowing the pros and cons of competing products in advance, find points where to learn or needs improvement.

3. Content and Function Requirements

Information will be collected from various angles through questionnaires to define requirements/necessary elements. Application to regulations is also available.


Prototype
Verification

Charges for services:

Ask

1. Concept Verification

Present a concept diagram in a flyer or text and verify whether the concept is attractive to users.

2. Function & Content Verification

Prepare a concrete prototype in a specific area and verify good or bad at the function/content level. A competitor is used instead of proto in some cases.

3. Test Site Verification

Use the test environment product to validate the major usage scenes.


Finding
Issues After
Release

Charges for services:

Ask

1. Issues from User’s Perspective

Have 3 to 5 people use the service on a situation setting basis, not on a task basis to identify issues in specific situations without limiting to UI.

2. Qualitative PDCA Cycle

For points that are difficult to understand with existing quantitative data (satisfaction, the usability of specific functions, etc.), user tests are conducted regularly.

3. Continuous User Testing

Instead of a one-time survey, monitors use the same service for a certain period and have them regularly report the usage scene. It is close to a diary survey.


Verification of
Improvement
Policy

Charges for services:

Ask

1. Renewal Effect Verification

Evaluate the renewal result from a perspective other than quantitative KPI.

2. Verification by Core Users and Members

Validate the improvement policy by members and core users, not random users.

3. Strengthen SEO(SXO)

Clarify the situation/needs behind the search keyword and collect insights to improve the search experience.


"UX Researcher-on-demand"

UX researcher
man-hours and
tools

Fixed-price inspection work
UX Researcher Operation

Working hours of a researcher with experiences in various
industries / fields, and provide courteous physical support.

Dedicated

Researcher

5000+

Research & Consultant
Experiences

Quick Response

within Operating Hours
Latest cases
and

Know-how

Easily Conducted
Various Research Tools

Remote User Test

Phone Interview

Survey Research

Survey Research

Charges for services:

Light Plan

Perform a light user test
once a month.

・30 hours of researcher operation.

・All basic survey methods.

*Remote User Test

*Phone Interview

*Survey Research

*Prototype Test

etc...

・Simple Reporting

✔ User survey video

✔ Summary of insights in text-level

✔ Questionnaire aggregation results

in Excel data

Basic Plan

Get a proposal of a best
practice from multiple survey
methods.

・30 hours of researcher operation.

・All basic survey methods.

*Remote User Test

*Phone Interview

*Survey Research

*Prototype Test

etc...

・Reporting upon request.

Professional Plan

Receive a consultation such as
a specific improvement plan.

・Flexible researcher operation hours.

・All basic survey methods.

*Remote User Test

*Phone Interview

*Survey Research

*Prototype Test

etc...

・Reporting upon request.

・Support for Professional plan only.

✔ Access (web log) Analysis

✔ Design Prototype Screen

✔ Propose specific Improvement plan

Initial Cost  600,000yen

400,000yen +

per month

Initial Cost  600,000yen

600,000yen +

per month

Initial Cost  600,000yen

1,000,000yen +

per month

Our Clients


PERSOL Career

In the sprint development cycle, quickly conduct UX research and build a system that enables hypothesis verification from the user's perspective.

Cookpad

Build a system that can easily carry out four types of UX research, including user testing, questionnaires, diary surveys, and telephone interviews, in a regular UX improvement cycle.

Opt

Adopt a UX researcher in the team under a system to understand user needs and utilize them for client proposals and website construction.

NTT Resonant

Build a system to improve the success rate by conducting UX research within the 6-month cycle of new service planning, development, and launch.

Contact us


Let's get started together.

If you have any questions about our services, please contact us at the following e-mail address.